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4KDVB service commitment
The hardware devices has one year free repairing service (except for man-made damage).
Timely, effective and low cost after-sale service and technical support.
Adequate service platform, logistics system to provide customers with the most convenient, and efficient service.
4KDVB service policy
If the breakdown is caused by machine's own quality, customers can enjoy maintenance services by filling in original warranty card in 4KDVB's authorized service center.
Please keep the customer purchase voucher and warranty certificate together as warranty certificate, if you lose it, no other copy is available.
At each time, the maintenance center will check the machine's manufacturing number and its warranty certificate.
The warranty card and the purchase invoice shall be invalid if altered.
The maintenance center will reject the machine if is breakdown after being modified or retrofitted.
In following situations, machine can be repaired with charge.
Products beyond the warranty period.
Damage caused by improper use, maintenance and keeping.
Non-authorized repair center caused dismantling damage.
The model number on the warranty certificate is not matching with the product which needs repair.
Damage caused by irresistible force.
Failed operation caused by not following the instructions.
Failure, scratch or damage caused by moving or dropping.
The above only is for reference. 4KDVB Technologies Co., Ltd reserves the right of final explanation.